New Mexico 211
Dial 211 --HELP IS A PHONE CALL AWAY
NM211 requests are answered by "live" Community Navigators.
Monday – Friday 8:00 AM – 5:00 PM | Closed for Major Holidays
When they are helping other callers, you are offered the chance to leave a voicemail.
Your voicemail will be answered as soon as we can, and/or by the end of next business day.
NM211 Call Centers
Colors show each Call Center Region. ★ marks a 211 call center. Tap your county to call your center.
Click to Call 211 for your LOCAL Resources
What is 211?
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211 provides expert, caring help -- No matter the situation, the Community Navigators at our NM211 Call Centers listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives.
- 211 is an easy to remember three-digit phone number that connects people to the help they need.
- Callers to 211 are looking for non-emergency referrals to the local health and human service organizations in 33 counties of New Mexico, as well as to regional and national organizations. This is a FREE confidential service.
- Our Community Navigators in our eight NM211 Call Centers, seek to inform and empower those calling for help, whether for themselves, their clients, or their families. 211 makes the social services ecosystem/network more efficient by ensuring people in need are connected to agencies that can help them.
- Some callers may have items they wish to donate or might be interested in volunteering in our community, 211 Community Navigators will help callers find the organizations that are the best fit for them.
- In 2025, NM211 answered over 38,000 calls, cutting down on the frustration and confusion faced by people in need.
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211 provides unmatched, critical services -- 211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utility payment assistance, employment services, veteran services, and childcare and family services.
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Across New Mexico, our NM211 Call Centers are a vital part of the network of care. Seven centers are operated by their local United Way and one is operated by the local county health council: San Juan United Way, United Way of North Central New Mexico, United Way of Southwest New Mexico, United Way of Eddy County, United Way of Lea County, Chaves County Health Council, United Way of Eastern New Mexico, and United Way of Northern New Mexico.
NM211 connects our New Mexico residents to the
resources they need to navigate life's challenges.
Eight Call Centers serving 33 counties.
Operators of the call centers are seven United Ways and one Health Council:
United Way of Northern NM,
United Way of Eastern NM,
Chaves County Health Council;
United Way of Lea County,
United Way of Eddy County,
United Way of Southwest NM,
United Way of North Central NM, and
San Juan United Way.
NM211 is funded by public donations and grants.
Donate today!
Support our FREE Service for all New Mexicans
Make the Right Call
211 is the number to call when you are looking for help. 211 provides referrals to local resources, services, and assistance. Find Help: food pantries, domestic violence shelters, transportation options, health-care services, counselors, household goods, bill assistance, government services, community programs.
988 is Support Right Now. Free, Private and Confidential Support 24/7 by Phone, Text or Chat. If you are overwhelmed by life or emotions and you don’t know where to turn, 988 is here to listen and get you private one-on-one support from a caring, understanding and non-judgmental person to help you through the moment. No matter the circumstances, don’t wait to get help. Call or text 988, or chat online at 988lifeline.org/chat.
911 is an emergency telephone number in Canada and the United States. Dialing 911 from any telephone will link the caller to an emergency dispatch office which can send emergency responders to the caller's location in an emergency. Emergency Responders can be Police, Fire, and EMS/Ambulance (and more.)